Once an order is placed, it cannot be modified/edited in any form.

Once an order is placed it cannot be cancelled.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Please allow 2-3 business days for your order to be processed and an additional 5-7 business days for delivery. Business days do not include weekends or holidays.

We process and ship orders 7 days a week to get you your order as soon as possible.

If you require further assistance or need to alter your order information please email us with your order # and inquiry.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We offer a one-time 10% welcome discount per user.
Sale items and products from Selected by Cocoonery are excluded from the Welcome discount.

Please see our Return Policy

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

Submit a return request

Don't hesitate to contact us to proceed with the return.
info@cocoonery.us

If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned, you receive a refund.